First Reliance Bank
ATTN: Loan Administration
PO Box 6109
Florence, SC 29502-6109
REPORT A LOST OR STOLEN CARD IMMEDIATELY TO 1.888.543.5502 press 4 when you hear the menu and then 2 on the next menu.
Getting the support you need just got faster and easier. Connect with us in an all-new way with our digital assistant, FReDA. You can chat with FReDA anytime day or night for Frequently Asked Questions and help navigating our website.
During business hours, you can also access chat support with our specialists from any page on the website or online banking. Our chat feature is also available in our mobile app. Either tap the “Live Help” chat bubble on the account pages or tap the “More” menu on the bottom right, then tap “Live Chat”.
Our digital assistant, FReDA, provides easy access to the information you need about First Reliance Bank and our products. Available 24 hours a day, 7 days a week, FReDA is always ready to assist—no wait times, and no being put on hold!
If you have any general inquiries, simply type your question and receive a prompt on-screen response. However, for specific matters, we prioritize account security and will verify your identity. Additionally, you have the option to receive a transcript of the chat for your personal records.
We understand the importance of convenience when it comes to reaching a specialist. Instead of interrupting your current activity to make a phone call and navigate through prompts, you can initiate your call directly from our website, online banking, and mobile app. Our team will be available on the same page to assist you and guide you towards achieving your goals.
Our commitment to providing a personalized banking experience extends beyond your location and device of choice. We offer the option to have a face-to-face conversation with our skilled specialists, no matter where you are or what device you are using. The best part is that you can enjoy this experience directly from your screen, without the need for any downloads or installations. We aim to make connecting with us as seamless and hassle-free as possible.
There’s no need to tell our specialists over the phone what your screen looks like. With your permission, we can view your screen and provide assistance with various tasks, helping you to navigate our website and guiding you to the information you need. To start a co-browsing session during live chat, you’ll need your co-browsing code, accessible by scrolling to the bottom of any page on the First Reliance Bank website and clicking the blue “GET COBROWSING CODE” button.
Just look for the Let’s Talk bubble in the right-hand corner of any page on our website or with online banking. Our chat is also available in our mobile app. Either tap the “Live help” chat bubble on the account pages or tap the “More” menu on the bottom right, then tap “Live Chat.” Our Specialists will be happy to assist you!
Manage your money anytime, anywhere. Our secure online and mobile banking platforms let you check balances, pay bills, transfer funds, and deposit checks with just a few taps.
The First Reliance Bank Mobile App, available in the App Store and on Google Play. Download today and get started.
Open your First Reliance Bank account today and take the first step towards achieving your financial goals.