The center is staffed with an experienced team of customer care specialists. Their banking experience and knowledge along with access to various real-time information systems within the bank allows them to successfully satisfy each caller’s needs without having to transfer them to other retail or back-office personnel at a nearly perfect rate.
The specialists are able to handle a long list of transaction as well as service oriented issues including account questions, funds verification, stop payments, loan payments, wire transfers and much more.
The branded name of ACCESSLive was developed based on the banks branding model for all of its convenience services which uses the term “access” somewhere in the title. The vanity phone number chosen for the care center – 843-674-3ASK – uses an acronym for “Answers, Service, and Knowledge.”
Van Rowell Marketing Manager First Reliance Bank 2170 W. Palmetto St. Florence, SC 29501 843-674-3264 vrowell@firstreliance.com
