Digital Customer Service
The service you love is now only a click away
It's More Than Just Chat
Getting the support you need just got faster and easier. Connect with us in an all-new way with our new digital assistant, FReDA. You can chat with FReDA anytime day or night for Frequently Asked Questions and help navigating our website.
During business hours, you can also access chat support with our specialists from any page on the website or online banking. Our chat feature is also available in our mobile app. Either tap the “Live Help” chat bubble on the account pages or tap the “More” menu on the bottom right, then tap “Live Chat”.
FReDA
Our digital assistant, FReDA, provides easy access to the information you need about First Reliance Bank and our products. Available 24 hours a day, 7 days a week, FReDA is always ready to assist—no wait times, and no being put on hold!
Live Chat
If you have any general inquiries, simply type your question and receive a prompt on-screen response. However, for specific matters, we prioritize account security and will verify your identity. Additionally, you have the option to receive a transcript of the chat for your personal records.
Voice Chat
We understand the importance of convenience when it comes to reaching a specialist. Instead of interrupting your current activity to make a phone call and navigate through prompts, you can initiate your call directly from our website, online banking, and mobile app. Our team will be available on the same page to assist you and guide you towards achieving your goals.
Video Chat
Our commitment to providing a personalized banking experience extends beyond your location and device of choice. We offer the option to have a face-to-face conversation with our skilled specialists, no matter where you are or what device you are using. The best part is that you can enjoy this experience directly from your screen, without the need for any downloads or installations. We aim to make connecting with us as seamless and hassle-free as possible.
Additional Features
There’s no need to tell our specialists over the phone what your screen looks like. With your permission, we can view your screen and provide assistance with various tasks, helping you to navigate our website and guiding you to the information you need. To start a co-browsing session during live chat, you'll need your co-browsing code, accessible by scrolling to the bottom of any page on the First Reliance Bank website and clicking the blue "GET COBROWSING CODE" button.
GETTING IN TOUCH IS EASY!
Just look for the Let’s Talk bubble in the right-hand corner of any page on our website or with online banking. Our chat is also available in our mobile app. Either tap the “Live help” chat bubble on the account pages or tap the “More” menu on the bottom right, then tap “Live Chat.” Our Specialists will be happy to assist you!
